At 里斯 we are dedicated to delivering a first class level of service to all customers. We welcome any comments on the services we provide – in the form of both compliments and complaints. We accept that things can occasionally go wrong and would encourage you to tell us about any concerns you have so that we can take steps to make sure the service you receive meets your expectations in the future.
如果就您的保单或索赔发生争议, the first step is to talk to a member of the Customer Service Team explaining what you feel has happened to cause you concern or dissatisfaction. This can be done either by telephoning us or dropping us a line by email or by letter if you prefer.
地址: 肯特州TN13 2QB七橡树镇韦斯特汉姆路45号.
Where we are unable to resolve your complaint by the end of the third business day after receipt, MG游戏中心将向您提供以下信息:
This letter should clarify the final position in relation to your complaint and any actions agreed going forward.
You may initially go direct to 金融监察员服务 with your complaint, but the Ombudsman will only review your complaint at this stage with our consent. However, we are still required to follow the procedure as stated above in the 响应时间 section.
If more than 8 weeks from the date of your complaint has passed and you have not received a final response, 你可以向金融申诉专员服务部投诉.
如果你收到了最后的回复，但不满意, you have the right of referral to the Financial Ombudsman Service within 6 months of the date of the final response letter. You may refer to the Financial Ombudsman Service beyond this time limit if we have provided our consent in the final response letter.
金融监察员服务 will let you know that they have received your complaint and what the next steps will be.
电话:0300 123 9 123
金融监察员服务 will consider your complaint impartially and we are bound by their decision.
We constantly review and analyse complaints made by our customers and strive to improve our customer service. We are pleased with the positive feedback we receive from our customers and dedication of our customer service staff.
We aim to deal with your complaints as swiftly as possible and will acknowledge all complaints within 5 working days and endeavour to deal with your complaint within 4 weeks. We have a dedicated team of handlers who will review and investigate the circumstances of your complaint and unless in exceptional situations, 你能保证在8周内收到最终回复吗.
Extremely helpful and friendly staff that provided a good quote and was willing to help even when I filled out something wrong. 不能推荐.
"When the time came to insure my new Caterham 620R I checked out all the usual suspects and have to say I was a bit underwhelmed with the response I got from many specialist companies. Then I spoke to Rebecca from 里斯赛车运动 Insurance and realised I’d found my new home for road and track day insurance cover.
How refreshing to speak to someone friendly and determined to provide me with the best product and service possible, 量身定做，以适合我的车和精确的轨道覆盖需要.
For the enthusiast and track day junkie like myself 里斯赛车运动 are a one stop shop for every petrol heads insurance needs, 丽贝卡甚至为我的预告片做了封面真是个大明星! 客户非常满意."
“I’ve insured with 里斯 for the past two years and they have always offered a quality service. 所有的员工都很友好，很容易交谈, 即使只是为了一次普通的交谈而亲自参加展览. I have recommended many of my friends and colleagues to 里斯 and they have all thanked me for helping them get a great deal!”
“It’s a real pleasure to work with 3月k, Philip and the team at REIS Insurance. 在整个服务过程中, 在JRM集团, MG游戏中心发现这个团队非常专业, 同时保持个人接触. We certainly look forward to a long-term partnership, both on and off-track, over the coming years.”
“能与赖斯共事，我感到非常自豪. Their professionalism and support are second to none, nothing is ever too much trouble. 他们总是很平易近人，很容易相处. 里斯提供卓越的客户服务和物有所值. 就是他们所做的最好的事.”
"Not only are REIS one of our valued motorsport partners but also our absolute ‘go to’ for any of our insurance needs.
They are a great team of people who are approachable, efficient and always available. 我无法推荐REIS和他们提供的产品."