客户投诉

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01159651020

MG游戏中心的投诉处理程序

 

At 里斯 we are dedicated to delivering a first class level of service to all customers. We welcome any comments on the services we provide – in the form of both compliments and complaints. We accept that things can occasionally go wrong and would encourage you to tell us about any concerns you have so that we can take steps to make sure the service you receive meets your expectations in the future.

 

需要帮助?

如果就您的保单或索赔发生争议, the first step is to talk to a member of the Customer Service Team explaining what you feel has happened to cause you concern or dissatisfaction. This can be done either by telephoning us or dropping us a line by email or by letter if you prefer.

 

联系人:

电话: 0
电子邮件: contact@www.zombiechina.com

地址:
肯特州TN13 2QB七橡树镇韦斯特汉姆路45号.

 

响应时间

Where we are unable to resolve your complaint by the end of the third business day after receipt, MG游戏中心将向您提供以下信息:

  • Acknowledgement of your complaint in writing within 5 business days after receipt. 这将说明谁在处理投诉.
  • MG游戏中心会在收到您的投诉后4周内解决您的问题, 除非问题非常复杂, 例如需要与其他组织联系的地方. 这是什么情况, we will still let you know what action is being taken and tell you when we expect to provide you with a final response.
  • Our goal is to ensure that you receive a final response letter within 8 weeks of receipt of your complaint. If we are still unable to provide you with a final response at this stage, MG游戏中心会写信给你解释原因, 并告知你什么时候能得到最终答复.

什么是最终的回应?

This letter should clarify the final position in relation to your complaint and any actions agreed going forward.

 

金融监察员服务

 

你应该知道的

You may initially go direct to 金融监察员服务 with your complaint, but the Ombudsman will only review your complaint at this stage with our consent. However, we are still required to follow the procedure as stated above in the 响应时间 section.

If more than 8 weeks from the date of your complaint has passed and you have not received a final response, 你可以向金融申诉专员服务部投诉.

如果你收到了最后的回复,但不满意, you have the right of referral to the Financial Ombudsman Service within 6 months of the date of the final response letter. You may refer to the Financial Ombudsman Service beyond this time limit if we have provided our consent in the final response letter.

金融监察员服务 will let you know that they have received your complaint and what the next steps will be.

 

电子mg官方网站:

 

金融监察员服务,

交换塔

伦敦

老E14灯头9

 

电话:0300 123 9 123

网站:www.金融监管.org.uk

电子邮件: 投诉.info@金融监管.org.uk

金融监察员服务 will consider your complaint impartially and we are bound by their decision.

We constantly review and analyse complaints made by our customers and strive to improve our customer service.  We are pleased with the positive feedback we receive from our customers and dedication of our customer service staff.

We aim to deal with your complaints as swiftly as possible and will acknowledge all complaints within 5 working days and endeavour to deal with your complaint within 4 weeks.  We have a dedicated team of handlers who will review and investigate the circumstances of your complaint and unless in exceptional situations, 你能保证在8周内收到最终回复吗.

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